Aftermarket Sales Representative

Aftermarket Sales Representative

We are seeking a skilled customer-focused Aftermarket Sales Representative to join our team. The ideal candidate will have excellent computer skills, proficiency in MS Office applications, and the ability to efficiently look up part numbers. Prior experience in an inventory handling role working with a large variety of mechanical and/or electrical SKUs, such as Autozone, Home Depot, Grainger, or similar, is essential.

Duties:

• Perform data entry for customer jobs.
• Answer, screen, and forward incoming phone calls.
• Respond to inquiries via email and phone.
• Keep customer and job data records up to date.
• Perform other clerical duties such as filing, photocopying, transcribing, and faxing.
• Perform cost quotations for customer orders.
• Assist customers in identifying and purchasing aftermarket spare parts.
• Use ERP systems to look up and manage part numbers, inventory, and orders.
• Provide excellent customer service by addressing inquiries and resolving issues promptly.
• Maintain accurate records of sales, customer interactions, and inventory.
• Collaborate with other departments to ensure timely delivery of parts.
• Stay updated on product knowledge and industry trends.
• Occasional travel to customer locations.
• Handle multiple tasks efficiently and accurately in a fast-paced environment.

Requirements:

• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Having a mechanical aptitude is a plus
• Knowledge of tools and assembly is a plus
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service focused
• High school degree

EEOC Drug free Equal Opportunity Employer Minorities/Females/Disabled/Veterans EOE