Inside Sales Representative

Inside Sales Representative

We are seeking an enthusiastic and detail-oriented Inside Sales Representative to join our team. This role involves managing customer orders, responding to inquiries, and preparing essential documents for international shipments. The ideal candidate will have strong communication skills and the ability to work collaboratively in a fast-paced environment.

Responsibilities:

• Monitor Order Desk and enter all customer orders promptly and accurately.
• Respond professionally to customer telephone calls and emails.
• Set up and edit customer master data.
• Provide quotes for non-ETO parts and send customer documents such as MTRs, COC, CRN, etc., for designated orders.
• Prepare all commercial documents for international shipments, ensuring compliance with export rules and regulations.
• Prepare documentation as required for letters of credit, proforma invoices, cash against documents, and cash in advance.
• Process RMAs for discrepancies such as wrong part or wrong quantity, and support inspections and repairs.
• Proactively monitor open orders and communicate with customers and representatives regarding status, expedite requests, and delays.
• Collaborate with Production Planners and Purchasing Buyer/Planners to explore opportunities to improve deliveries.
• Create and maintain procedures and guidelines for all department processes and tasks.
• Cross-train to ensure strong departmental coverage during planned and unplanned absences.
• Perform additional duties as assigned by the supervisor.

Essential Skills:

• Minimum of 3 years office experience, preferably in a technical sales department of a manufacturing company.
• Experience with international business, including shipments.
• Demonstrates A Player Competencies: Aptitude, Alliance, Agility, Accountability, Awareness, and Anticipation.
• Excellent communication skills, both written and oral, with a pleasant telephone demeanor.
• Computer proficiency with Microsoft Office, ERP, and CRM programs.
• Highly organized with strong attention to detail, able to establish priorities, handle multiple tasks, and meet deadlines.

Additional Skills & Qualifications:

• High school diploma or equivalent; two years of college or technical school preferred.
• Business courses including office practices, computer classes, and word processing (work experience may substitute).
• Positive attitude toward company, supervision, and fellow employees, demonstrating an Ownership Mentality.
• Ability to work with a variety of people, including those of other cultures.
• Knowledge of exporting regulations and procedures.
• Good mathematical skills; excellent spelling, grammar, and writing skills.

Work Environment:

The work environment is dynamic and fast-paced, requiring the use of advanced technology such as Microsoft Office, ERP, and CRM programs. Employees are expected to maintain a professional demeanor and work collaboratively with a diverse team to meet deadlines and deliver exceptional customer service.

Job Type & Location:

This is a Contract position based out of Oconomowoc, WI.

Pay and Benefits:

The pay range for this position is $30.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Oconomowoc, WI.

Application Deadline:

This position is anticipated to close on Dec 31, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.