Inside Sales Representative, Products

Inside Sales Representative, Products

The Inside Sales Representative, Products will be responsible for leveraging customer engagement opportunities (leads) from inbound interactions to identify, develop, document, and appropriately route sales opportunities to product sales teams. Works in a team-selling atmosphere, collaborating with co-workers, National Sales Managers, and regional sales teams to maximize FTI products\' engagement with all customers. If you are a driven individual with a passion for technical sales of OEM products, we invite you to apply and join our dynamic team.

Minimum Requirements:

• Education: Bachelor\'s or Associate\'s degree in relevant field preferred.
• Experience: 0-3 years of customer service-related experience.
• Excellent communication, negotiation, and presentation skills.
• Ability to build and maintain strong client relationships.
• Self-motivated and able to work independently as well as collaboratively within a team.
• Salesforce or similar CRM experience.
• Willingness to travel as needed for tradeshows.

Travel: 10-15%

Work Schedule: Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday - Friday. However, work may be performed at any day of the week to meet business needs.

Work Location: This is a hybrid position that will be located out of our office in Menasha, WI. Ideally candidates will be able to come into the office 2 to 3 days each week.

Key Responsibilities:

• Delivers exceptional customer service and drives sales growth through effective communication, product knowledge, and relationship-building skills.
• Responds promptly and effectively to customer inquiries via phone and email, ensuring a positive and efficient conclusion.
• Identifies and addresses customer issues and concerns, leading to resolution in a timely manner.
• Maintains a thorough understanding of our products and their applications to assist customers effectively and provide accurate information.
• Efficiently processes orders, expedites requests, and other customer inquiries while keeping customer accounts updated ensuring accuracy and timeliness.
• Proactively keeps customers informed about their order status and any potential delays.
• Gathers and documents customer feedback to identify trends and areas for improvement, sharing insights with the team to enhance the customer experience.
• Accurately logs customer interactions and maintains detailed records of inquiries, orders, actions taken, and resolutions.
• Works closely with other departments, including sales managers, technical support, and logistics, to ensure seamless service delivery and resolve complex issues.
• Builds and maintains strong relationships with existing and potential clients by understanding their needs and presenting suitable solutions.
• Proactively reaches out to dormant and legacy customers to understand their requirements and provide tailored solutions.
• Guides clients through the sales process from initial contact to closing, ensuring a smooth and positive experience.
• Responds to customer inquiries and provides product information, technical support, and recommendations.
• Develops and maintains a deep understanding of our products to effectively communicate their benefits and address client inquiries.
• Performs other related duties as required.