Inside Sales Support - Customer Service
Wisconsin Staffing
Job Posting
Job Requirements: Work with customer service manager and leaders to ensure proper customer service is being delivered. Communicate and coordinate with internal departments. Partner with the sales team to meet and exceed customer's service expectations. Provide feedback to the company regarding service failures or customer concerns. Assist customers with questions and concerns while providing accurate answers and responses. Inform potential/existing customers about products and services. Handle returns or complaints while recording details of inquiries, comments or complaints. Provide timely and accurate information to incoming customer order status and product knowledge requests. Process customer orders, changes, and returns.
Other Experience and Qualifications: 6 months' prior customer service experience. Knowledge of window products, window quoting systems, and AS400 is a plus. Excellent verbal and written communication skills with emphasis on professionalism. Proficient in Microsoft Outlook, Word, and Excel. High regard for accuracy. Dependable, self-motivated, and organized.
Application Instructions: Apply in person at Sierra Pacific Windows, 520 S. Whelen Ave, Medford, WI 54451. Apply online at https://spi-ind.com/Careers/Details/3920509042025.