Sales Coordinator

Sales Coordinator

Why Work at Rehlko: We have met today\'s energy needs while planning for tomorrow\'s for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and more that serve a broad spectrum of OEM, residential, industrial, and commercial customers. Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact. At Rehlko, our team members are the essential energy that powers our organization\'s success. We are committed to fostering a safe and sustainable work environment where safety is everyone\'s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

Why You Will Love This Job: The Sales Coordinator will be responsible for managing the end-to-end processing of residential generator orders within SAP. This includes accurate data entry, order tracking, and analysis to ensure timely and error-free fulfillment. Effectively prioritize and handle multiple responsibilities using Salesforce Service Cloud (CRM), such as responding to phone calls, emails, and order requests, while meeting established service level agreements (SLAs). Deliver consistent, professional support to both internal teams and external partners throughout the entire order lifecycle. This position will require onsite work at our Glendale, WI office for the initial three months to support onboarding and team integration. Following this period, the role will transition to a hybrid work model.

Specific Responsibilities:

• Process incoming orders quickly and accurately in SAP.
• Review and validate orders for correct pricing, product specifications, discounts, and customer-specific delivery requirements.
• Resolve invoice-related issues, including credit requests and customer deductions, in a timely manner.
• Respond to order status inquiries, changes, and expedite requests from dealers and wholesalers.
• Collaborate with internal teams-including Sales, Credit, Pricing, and Logistics-to resolve any issues preventing timely order fulfillment.
• Participate in order testing and support process updates or system changes.
• Manage incoming communications (emails and phone calls) using SalesForce Service Cloud and ensuring professional and timely responses.
• Access and update order information through customer-specific portals.
• Utilize Sales Force Service Cloud to communicate with dealers and stay organized with existing work.

Other Responsibilities:

• Assist the Business Development Manager, AMPS, on special projects and initiatives as required.

Relationships and Contacts:

• Supervisory Relationships: Reports to Manager - Customer Service
• Organization Relationships: Daily contact with Home Energy Channel Partners
• Frequent interaction with: AMPS Residential Generator Sales teams, Corporate Credit Department, Residential Service and Warranty Department

Requirements:

• An associate degree or bachelor\'s degree preferred OR 1-2 years\' experience