Senior Sales Coordinator

Senior Sales Coordinator

Rehlko has met today's energy needs while planning for tomorrow's for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers. Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact. At Rehlko, our team members are the essential energy that powers our organization\'s success. We are committed to fostering a safe and sustainable work environment where safety is everyone\'s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

This is a remote position, open to candidates across the US in CST time zone. The Senior Sales Coordinator is responsible for processing Residential Generator orders in SAP for a specific list of Area Manager. This includes entering, managing, and analyzing data to ensure order accuracy through order fulfillment. Prioritize multiple tasks to respond to phone calls, emails, and order processing within the established SLAs. Provide professional, reliable, and efficient support to both internal and external partners throughout the order flow cycle. Share best practices and act as the SME to assist the current team with any process knowledge gaps. Coordinate weekly reviews with the credit department to ensure all orders on B block for 10+ days are reviewed and released or the customer credit risk rating updated.

Specific responsibilities:

• Quickly and accurately process incoming orders in SAP.
• Ensure orders have the correct prices, discounts, current products, and customer specific delivery requirements.
• Resolve invoice issues such as credit requests and customer deductions promptly.
• Respond to and action order changes, expedites and order status requests as requested by dealers/retailers.
• Work with internal partners (Sales, Credit, Pricing, Logistics) to investigate and action any roadblocks to ensure orders flow through from entry to shipment without delay.
• May receive assignments as a member of the Customer Service Operations Team for specific projects.
• Handle all customer emails and phone calls for an assigned territory in a timely and professional manner.
• Maximize shipments dropped to the delivery pool for processing.
• Access/update order information within customer portals.
• Lead weekly credit delivery block reviews with the Credit team.
• Act as the SME for any order flow related processes.
• Reports to Manager - Customer Service Operations.
• Frequent contact with all levels of personnel in Residential Generator Sales.
• Frequent contact with Corporate Credit Department personnel.
• Frequent contact with Residential Service and Warranty Department personnel.
• Daily contact with channel partner personnel.

Requirements:

• An associate degree or bachelor\'s degree preferred OR 2-3 years\' experience in a