Technical Sales Manager

Saputo Job Opportunity

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world. As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best? This position plays an integral role within and outside of Saputo, serving as a coordinator between Sales, Customers, Operations, and Technical Services/RD functions to drive customer satisfaction and value. Position base location: Waupun, WI + travel in WI & CA.

How You Will Make Contributions That Matter:

• Work directly with the Category, Sales, Marketing, and/or Innovation teams on new/existing product solutions.
• Work alongside the Commercialization team on first production runs to maintain high-quality performance for the business.
• Liaise directly with customers to facilitate new products or new business opportunities.
• Provide training on Saputo Mozzarella Everyday cheese products and process internally to sales team and externally to customer teams.
• Support Sales on key account customer visits and provide prompt feedback to internal support groups (RD, CM, etc.) on visit details.
• Support Technical Services/RD team by generating trial product performance studies and shelf-life profiles.
• Responsible for coordinating and prescreening sales sample requests with Operations to ensure appropriate attention is given to significant and sensitive opportunities and done so in a rapid manner.
• Provide product and cheese process performance support to Technical Service activities by monitoring impact of process changes on product performance.
• Develop databank of key customer performance criteria and product application conditions as well as information on competitor product to compare against.
• Evaluate customer quality issues or product opportunities under standard and/or specific customer applications.
• Provide feedback to Operations on product performance resulting from new product or process resulting from the customer driven changes.
• Evaluate competitive product to facilitate sales driven competitor displacement opportunities.

You Are Best Suited for the Role If You Have:

• Bachelor’s degree in food science plus 3-5 years of related experience (R&D or sales in the cheese (preferred) or dairy manufacturing industry). Masters in Food Science/MBA is a plus.
• Experience in R&D, innovation, product, technology development, or dairy sales roles and/or manager positions in the cheese or dairy manufacturing industry required.
• Strong interpersonal skills with ability to influence with integrity through persuasive communication to win support across various functional areas, along with customers and outside organizations.
• Strong people and project management skills to effectively and efficiently drive a complex program.
• Dynamic, flexible, proactive approach and ability to work effectively in high-pressure situations within strict deadlines.
• Strives for high standards, seeks innovative solutions and demonstrates a high degree of attention to detail.
• Successful track record and/or deep understanding of the product/process commercialization from benchtop to successful execution to market (is a plus).
• Effective presentation skills and ability to communicate results and data efficiently and clearly to groups of people.
• Proficient in use of information. Microsoft Excel, BI and advanced analytical tools such as PowerBI.
• Familiarity with SAP Architecture/planning system is a plus.
• Travel up to 50% (to various customers and trade shows).

We Support and Care for Our Employees by Providing Them With:

• Development opportunities that enhance their career fulfillment.