Business Development Representative (BDC)

Customer Experience Specialist – National City Harley-Davidson

Location: National City Harley-Davidson National City, CA

Department: Sales

Job Type: Full-Time

About Us

At National City Harley-Davidson, we don't just sell motorcycles—we fuel freedom, community, and lifestyle. As part of the Wise Riders Harley-Davidson dealer group, we're driven by passion, performance, and people. If you thrive in a high-energy environment, love connecting with customers, and want to represent the world's most iconic motorcycle brand, this is the ride for you.

Position Overview

We're looking for a Customer Experience Specialist (BDC Associate) to join our sales team. You'll be the voice of the dealership—connecting with new and returning customers via phone, text, and email. Your mission is to create excitement and drive traffic to our showroom while supporting our sales team's success.

What You'll Do

• Make 100+ outbound calls per day to leads and inquiries
• Send 60+ emails and 60+ texts daily to follow up and confirm appointments
• Schedule and confirm customer appointments for test rides and consultations
• Maintain 100% follow-up on all sold bikes
• Log every interaction and activity in our CRM
• Work closely with the sales team to ensure smooth hand-offs
• Stay certified on Harley-Davidson models through HDU
• Submit daily checklists and participate in weekly phone training

What We're Looking For

• Energetic communicator who's comfortable on the phone
• CRM experience preferred (we'll train the right candidate)
• Strong attention to detail and follow-through
• Call center, BDC, or sales support background is a plus
• Excitement for Harley-Davidson culture and brand
• Motivated self-starter who thrives in fast-paced teams

Pay & Perks

Hourly Pay: $18/hour (approximately $3,000/month target pay) Commission: Tiered plan based on appointments shown and units sold Earning Potential: $60K–$80K+ annually for top performers HDU training and certification opportunities Career growth within a 7-store Harley-Davidson dealer group Employee discounts on motorcycles, gear, and parts Dynamic, team-oriented work culture

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Employee Discounts on Motorcycles, Parts, Accessories, and MotorClothes®
• Harley-Davidson University Training and Certification
• Career Advancement Opportunities within the Wise Riders Dealer Group
• Team Events and a Passionate, Rider-Driven Culture

Apply Now

If you're ready to grow your career, help riders chase freedom, and join the National City Harley-Davidson family—apply today.