Customer Experience Specialist – Harley - davidson (sales & Appointments)

Customer Experience Specialist – National City Harley-Davidson

Location: National City, CA Department: Sales Job Type: Full-Time

About Us

National City Harley-Davidson is part of the Wise Riders Harley-Davidson dealer group. We are built on performance, accountability, and passion for the Harley-Davidson lifestyle. Our team is focused on creating world-class customer experiences while driving results. If you're competitive, energetic, and ready to grow—this is the opportunity for you.

Position Overview

We're hiring a Customer Experience Specialist (BDC Associate) to drive inbound and outbound customer communication. You'll be responsible for setting appointments, confirming showroom traffic, and supporting the sales team in hitting daily and monthly targets.

What You'll Do

• Make 100+ outbound calls daily to leads and opportunities • Send 60+ emails and 60+ texts per day • Set and confirm appointments for showroom visits • Ensure 100% follow-up on all sold customers • Log all activity in CRM accurately and consistently • Work directly with sales managers to drive appointment show rates • Maintain daily checklist and accountability to performance metrics • Participate in weekly training and continuous improvement

What We're Looking For

• Strong communicator with confidence on the phone • High energy, competitive mindset, and accountability • CRM or call center experience preferred • Ability to handle high volume activity daily • Team-oriented with a drive to win • Retail, hospitality, or sales background is a plus

Pay & Perks

$18/hour (Target base ~$3,000/month) • Commission plan based on appointments shown and units sold • Earning potential: $60K–$80K+ • Employee discounts on motorcycles, gear, and parts • Career growth opportunities across Wise Riders group

Benefits

• Medical, Dental, and Vision Insurance • 401(k) with Company Match • Paid Time Off and Paid Holidays • Employee Discounts on Motorcycles, Parts, Accessories, and MotorClothes® • Harley-Davidson University Training and Certification • Career Advancement Opportunities within Wise Riders • Team-driven, performance culture