Sales Operations Manager

Sales Operations Manager

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, we're on a mission to make cities better places to live by connecting people with great local restaurants and stores. We work at the intersection of technology, data, and strong local partnerships – and we move fast, learn constantly, and have a lot of fun along the way.

In Norway, Wolt is live in 58 cities, and we're just getting started. Food delivery was the beginning. Today, our platform connects people with everything from groceries and cosmetics to flowers, books, electronics, toys and more.

As we continue to grow, we're looking for a Sales Operations Manager to help drive excellence, structure, and scalability within our SMB sales organisation in Norway.

What You'll Be Doing

As Sales Operations Manager, you'll play a central role in improving how our SMB Sales team operates, scales, and delivers impact. You'll report to Cecilie Moseng, Head of Restaurants, and collaborate tightly with the sales team and multiple local and global stakeholders to ensure we meet our strategic objectives in the Norwegian market.

This role combines project management, analytics, process development, and stakeholder collaboration. You'll lead key initiatives across launches and expansions, provide decision support to sales leadership, and ensure we have strong tools, data, and processes to support best-in-class sales execution.

Your Day-To-Day Will Include

• Leading project management for city launches, expansions, and major commercial initiatives
• Driving market and competitive insights to support selection and go-to-market decisions
• Owning dashboards and performance tracking across selection, operations, and customer KPIs
• Coordinating cross-functional execution, removing blockers, and ensuring high-quality delivery
• Providing analytical support for strategic, budget, and headcount planning
• Supporting Sales Team Leads with data-driven operational insights and decision support
• Monitoring selection performance, identifying gaps, and supporting portfolio development
• Owning merchant support processes, including contracts, renewals, and amendments
• Ensuring SLA compliance and acting as the operational link between Sales, Onboarding, and Account Management
• Driving CRM excellence, data quality, and selection intelligence in collaboration with global teams
• Supporting training, change management, and implementation of new tools and processes

Our Humble Expectations

• 3–5 years of experience in consulting, operations, project management, sales operations, or similar roles
• Proven experience leading cross-functional initiatives and influencing stakeholders without direct authority
• Strong ability to structure processes, analyse data, and turn insights into action
• Hands-on experience with CRM systems such as Salesforce or Pipedrive
• Strong skills in Excel, dashboarding tools, and analytical environments
• A proactive, solutions-oriented mindset, comfortable working in a fast-paced and sometimes ambiguous environment
• Experience working in matrix organisations
• Excellent communication skills in both Norwegian and English

What We Offer

• A centrally located office in the heart of Oslo
• Complimentary lunch, coffee, drinks, and fresh fruit
• A supportive, social culture with regular team events
• Wolt employee discount on orders
• A rapidly growing tech company with opportunities for local and international career development
• An international, dynamic team with a flat hierarchy and start-up mindset
• Strong focus on learning, development, and professional growth

Next Steps

If you're excited about driving operational excellence, working closely with commercial teams, and making a real impact in a high-growth environment, we'd love to hear from you. Click below to apply and let's start the conversation.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.