Inside Sales Accountmanager - CUP Team - Bestaande Klanten

Account Manager Inside Sales (New Business)

Wolters Kluwer is an international provider of smart software solutions and professional information in the sectors of Healthcare, Tax & Accounting, Finance, Compliance and Legal & Regulatory. Every day, Wolters Kluwer helps professionals to do business better and solve complex problems with confidence. Within the Legal & Regulatory division, we are looking for a new colleague for our Sales team, an Account Manager Inside Sales (New Business).

Are you able to capitalize on cross-sell and upsell opportunities with existing customers? Are you also able to retain customers? Do you want to contribute to the growth of a dynamic organization in the B2B market? Then apply as an Inside Sales Representative - CUP Team at Wolters Kluwer Nederland! The CUP Team takes care of churn prevention (loyalty and retention), up- and cross-sell with existing customers and thereby improves the performance of both the customer and Wolters Kluwer.

You may know us from your schoolbooks (the Bosatlas and the Collegebundel probably still ring a bell), but nowadays we are the indispensable knowledge partner for Legal, Tax and Public professionals. We offer up-to-date information, software and tools and provide innovative ways to make this information continuously available and accessible. At Wolters Kluwer, we make the transition to digital in the broadest sense of the word.

You systematically approach customers based on analyses that are made for you and approach them to ensure that they remain satisfied as customers and also to provide them with even better solutions than they currently have.

The CUP Team consists of two colleagues, where you can be one of them, in addition to having 8 other direct account manager colleagues. You work from the office in Deventer.

What will you do?

As an Inside Sales Account Manager at the CUP Team, you are co-responsible for the retention and expansion of our customer portfolio. You signal, with the help of data, which customers may leave us or where there may be growth potential.

Your focus will be on a group of customers with whom we have less contact for various reasons. You will actively approach them to keep a finger on the pulse. Through data, we can identify where opportunities may exist with our customers.

Responsibilities with existing customers include:

• Upsell & cross-sell;
• Churn Prevention & Non-Usage Improvement;
• Lead follow-up, conducting first conversations at customer requests;
• Follow-up on new users/customers after 3 months following NPS (Net Promoter Score) inquiry;
• Loyalty, retention of existing customers.

You perform your work activities via telephone, email, and/or Teams. You work towards the realization of predetermined objectives (targets and KPIs). Every customer contact is logged in Salesforce and you also keep track of your follow-up in it.

Result areas:

• Ensure that your substantive (product) knowledge is up-to-date and maintains it. This allows you to approach internal and external customers as a knowledgeable expert and enables you to achieve maximum results with minimal effort;
• Close cooperation with the Sales Coach (and other departments) for the right approach and argumentation;
• Signal repetitive customer questions, found errors, comments or suggestions to your internal stakeholders - Product and Content, Manager Sales, Manager Customer Service;
• Identify possible improvements to our packages, improvement points in the working methods and processes, strategic and/or sales-important signals and developments with customers.

Who are you?

You are commercially oriented, communicatively skilled and a pro in the field of (telephone) sales. You like to go the extra mile, because commerce is in your DNA. You only feel satisfied when you know that the prospect/customer is satisfied and you have satisfied them, resulting in the realization of your personal goals and targets.

Furthermore, your CV includes:

• HBO work and thought level;
• Minimum 3 years of experience in a similar position;
• Affinity with products and services of Wolters Kluwer is a plus (for example, experience with online- and/or software sales or some basic knowledge of the tax or legal industry).
• You have experience with retention and/or loyalty activities or you have experience conducting (light) commercial conversations with customers. If you have experience with both, even better!

Characteristic of the Inside Sales department is that a high degree of independence and professionalism is required and offered. A premium brand like Wolters Kluwer also requires a premium approach and experience from and through customers in the contacts they have with you. As an organization, we like to bind the best people to us and we also invest in it. Our goal is a long-term collaboration, both with our customers and our employees.

What do we offer an Inside Sales Representative - CUP Team?

• A market-conforming salary based on a 36-hour (full-time) workweek;
• 8% vacation pay + 4% PKB (Personal Choice Budget);
• Laptop and company phone;
• An interesting bonus scheme, consisting of a fixed and variable part – up to 30% of the fixed salary;
• A nice contribution to your pension (as an employer, we contribute 2/3);
• The possibility of hybrid work (we work 2 days a week in the office in Deventer);
• Furthermore, we offer the possibility of personal development and growth opportunities both in the Netherlands and abroad.

The location for this position is Deventer.

Interested in the role of Inside Sales Representative - CUP Team? Then click on 'apply' and we will soon process your application. If you have any questions about this position, please contact Rasi Fawaz - Rasi.fawaz@wolterskluwer.com.