Senior Inside Sales Representative - Remote Eligible
Wolters Kluwer
Senior Inside Sales Representative
As a Senior Inside Sales Representative, your role involves advanced sales activities, utilizing specialized skills to handle non-standard sales problems. You will evaluate sales inquiries more critically and offer tailored solutions to customers, improving the overall sales process and outcomes. Responsibilities include handling complex and multifaceted inbound and outbound sales inquiries, evaluating and processing high-value customer orders, maintaining comprehensive and detailed customer records, identifying and qualifying high-potential sales leads, recording and analyzing detailed sales activities, preparing and presenting sophisticated sales quotes and proposals, resolving complex customer issues with products and services, coordinating with other departments for large orders, supporting strategic sales initiatives and projects, and mentoring junior associates and providing guidance.
Skills required include complex customer service orientation, targeted sales techniques, sophisticated communication skills, advanced CRM software use, exceptional organization, advanced attention to detail, data interpretation, and comprehensive product knowledge.