Senior Inside Sales Representative

Senior Inside Sales Representative

Wolters Kluwer Health empowers clinical providers, academic institutions, researchers, healthcare providers, pharmacies, and more by integrating cutting-edge healthcare software, evidence-based practice, artificial intelligence (AI), and generative AI into care delivery. Our Ovid brand, which includes the world's most trusted medical research platform, has been a vital part of healthcare for over 20 years. Ovid delivers thousands of full-text journal articles, eBooks, database resources, and workflow tools in a single integrated solution.

We are looking for a Senior Inside Sales Representative to support the Regional Sales teams in their activities.

Primary Responsibilities

Work closely with Sales, Pricing, Customer Support and our Distributors in the preparation of proposals, quotes, order forms and License Agreements:

• Draft pricing for direct orders and distributor orders, including requests to pricing team for custom quotes
• Prepare proposals and reports (including usage statistics, upsell opportunities)
• Monitor all open price requests sent to the pricing team and report on status
• Store pricing received from the pricing team or Publisher price proposals
• Enter new and renewal quotes into Orion, generate final Order Forms
• Coordinate creation, distribution and acceptance of License Agreements

Engage in effective customer communication. This will include:

• Routine contact with distributors / customers as agreed
• Provide new and renewal price quotes
• Renewal status reports and assisting with chasing outstanding orders
• Follow up inquiries/leads received by Salesforce, phone and/or mail, as appropriate/as directed, pass to managers for follow up where necessary
• Mailings, as directed; includes:
• Preparing mailing lists, setting up and maintaining SalesForce contact groups
• Assist Sales in conducting their own mailings using templates when available
• Conduct e-mailings from Outlook / Salesforce
• Tracking responses as appropriate
• Carrying out calling campaigns, as directed, including:
• Renewal follow-up
• Lead qualification for specific campaigns
• Recording and reporting outcomes and follow-up as appropriate
• Providing feedback to team on activities
• Maintain accurate records of sales activities within the internal systems, including Salesforce.com
• Arrange background material for customer visits, exhibitions and road shows, including:
• Working closely with the marketing team
• Tracking and managing local marketing budget and managing local stock of marketing materials, keeping store room organised
• Organise for materials to be delivered / set-up / taken down
• Assist in physical booth set up/tear down for events
• Prepare marketing material as appropriate
• Overview of customers' subscriptions, pricing, and payment status
• Overview of competitors' resources
• Report on any recent problems with access, set up etc.
• Prepare usage statistics, especially high/low cases
• Work with Credit Control / Sales Management on outstanding debts, including:
• Track and report on outstanding payments, large invoices and accounts (customers and distributors/agents)
• Regular reporting to management on payment statuses, open debt, payment issues
• Assist Credit Control in contacting customers for payment information when required
• Office support tasks, including:
• Ordering supplies
• Organising deliveries / couriers, assisting sales in document preparation, document / collateral delivery to customers as needed
• Provide cover for other regions / open positions as and when needed.
• Any other reasonable duties as assigned.

We are looking for:

• Experience in sales administration and support and / or inside sales
• Ability to work on own initiative, taking responsibility i.e. prioritising workload, meeting deadlines and handling multiple tasks simultaneously
• Good level of computer literacy with working knowledge of MS Office products.
• Knowledge of CRM system (e.g. SalesForce.com) beneficial
• Pro-active, self starter, with ability to 'get the job done'
• Excellent planning & organisation, attention to detail
• Service orientation
• Team player spirit
• Fluent English language (written and spoken)
• Further languages beneficial, preferably Eastern or Northern European languages

Some of the benefits we offer:

• Permanent employment from the start
• Hybrid working & flexibility: up to 3 days a week of home office and flexible working hours
• Flexible working abroad: Work EU-wide for up to 20 days annually
• Recreation & time off: 30 vacation days
• Show your commitment: 1 additional day off per year for your voluntary work (Volunteer Day)
• Company pension scheme
• Promote further development: E-learning via LinkedIn, online language training with goFluent and other training and development opportunities