Director Of Catering Sales And Events

Director Of Catering Sales And Events

New England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites embraces Vermont's signature style.

One of the most beloved resorts in New England, The Woodstock Inn & Resort is seeking a Director of Catering Sales and Events to join the team.

The Director of Catering Sales and Events will assist in the supervision of the daily event operations, catering sales efforts and catering/events team. This position will have a market, book and execute their own programs while supervising the department. This position is responsible for maintaining service levels, developing business strategies, securing client contracts and managing financial performance.

Duties/Responsibilities:

• Lead, mentor and manage the catering and events team, including hiring, training and performance evaluations
• Assign booked programs to direct reports with the goal of maintaining balance and providing the best service to the client.
• Book, plan and execute events based on assigned market segment including all aspects of the event such as menu planning, amenities, activities, etc.
• Serve as the primary point of contact for clients, ensuring their needs are met and expectations are exceeded.
• Address all client concerns related to in-house events and bring them with their resolution to the attention of the Sales Manager and Director of Sales.
• Follow up with clients and Sales Managers regularly during and after departure to ensure satisfaction and secure future bookings.
• Works in tandem with culinary and banquet teams for continuous improvement of food presentations, execution, service and average checks.
• Develop and implement departmental goals and strategies to achieve company objectives.
• Target and cultivate business within event segments including social and corporate.
• Manage reporting and distribution of event schedules, banquet event orders and other communication to the impacted departments.
• Strategize with activity departments on initiatives to maximize client experience, revenue and resort offerings.
• Stay apprised of event and market trends in the industry and with competitors to evaluate innovative improvements and share best practices.
• Arrange and conduct special events and site inspections. Entertain clients in accordance with established company and resort policies and guidelines.
• Book all music, décor and entertainment programming for the resort venues, handle arrangements regarding travel, housing and contract negotiations.

Requirements:

• Ability to provide articulately constructed professional communications.
• Ability to perform basic mathematical computations.
• Valid operator's license and driving record in compliance with company standards.
• College degree or equivalent work experience.
• Ability to remain calm and resolve problems using good judgement as interpreted by the management.
• Ability to perform job functions with attention to detail, speed and accuracy under pressure of tense/confrontational situations.
• Work cohesively with co-workers as part of a team.
• Experience in the hospitality or event coordination industry- 5 Year minimum
• Experience in wedding planning/coordination – 3 Year minimum
• Experience in leading teams – 3 Year minimum
• Knowledge of Opera, SMS Host, Ivvy and Delphi
• Food & Beverage background
• Knowledge of banquet service
• Strong computer skills
• Strong phone etiquette and able to relate to clients, guests and coworkers in a professional manner

We offer great resort privileges, discounts, and free employee meal to all employees.

This is a full-time, year-round position offering a competitive benefits package, after an initial waiting period that includes Medical, Dental, and Vision Coverage, Employer Paid: Life Insurance, Short-Term Disability and Long-Term Disability, Paid Time Off, 401k Retirement Plan with Employer match.

Our success is the direct result of dynamic, dedicated people with a passion for hospitality who enjoy being part of a devoted, hard-working team. Come join our team!