Client Services Implementation Specialist
As a Client Services Implementation Specialist within Oracle's Construction and Engineering Regulated Industries, you will play a pivotal role in delivering and optimizing Oracle Textura Payment Management (TPM) for our clients. Oracle Textura Payment Management (TPM) is a leading cloud-based solution designed to streamline and automate the construction billing and payment process. Since 2004, TPM has helped organizations efficiently manage nearly $2 trillion in construction payments, improving collaboration, reducing administrative burden, mitigating risk, and strengthening compliance.
In this role, you will leverage your 4+ years of professional experience to manage all aspects of the implementation lifecycle, ensuring technical excellence and client satisfaction. Key responsibilities include:
- Leading and executing full-cycle TPM system implementations for clients, with hands-on configuration and expert consulting.
- Working directly with clients to understand their business objectives, define precise requirements, and tailor the TPM solution to their unique operational needs.
- Managing electronic payment setups, onboarding, and integration processes to enable secure, timely payments.
- Configuring documents and forms to ensure accuracy, compliance, and alignment with client processes.
- Delivering effective, comprehensive training—both virtually and onsite—to project teams and end-users to foster solution adoption.
- Troubleshooting and resolving system and process issues, identifying root causes and providing technical guidance for sustainable solutions.
- Serving as a TPM subject matter expert, continuously deepening your product knowledge and sharing best practices with clients and peers.
- Collaborating cross-functionally with Sales, Product, and Support teams to ensure successful project delivery and high client satisfaction.
- Demonstrating strong organizational skills and meticulous attention to detail in managing project timelines, communications, documentation, and implementation deliverables.
- Proactively contributing to process improvements and helping refine implementation methodologies, managing multiple priorities effectively.
Qualifications:
- Bachelor's degree in Business, Finance, Communications, IT, or a related field (or equivalent education and experience).
- 4+ years of hands-on experience with software/system implementation, client consulting, or similar roles—preferably with SaaS or financial technology platforms.
- Demonstrated experience in system configuration, ACH/payment workflow management, and technical documentation.
- Strong communication and interpersonal skills, including experience providing training to both technical and non-technical audiences.
- Excellent organizational, analytical, and problem-solving abilities; able to thrive independently and in cross-functional teams.
- Construction industry experience or previous work with Oracle TPM is highly valued.
- Proficiency in Microsoft Excel and working knowledge of Windows or NT; UNIX experience is a plus.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.