Sales Operations Analyst - Remote Eligible

Salesforce Crm Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Key Responsibilities

• Salesforce CRM Management:
  • Maintain data integrity within Salesforce, ensuring accurate account, opportunity, and pipeline information.
  • Develop and manage Salesforce dashboards and reports to provide actionable insights for the sales team and leadership.
  • Support user adoption and provide training on Salesforce best practices.
• Demand Forecasting & Planning:
  • Analyze historical sales data, market trends, and customer demand to create accurate forecasts.
  • Collaborate with Sales, Supply Chain, and Product Management to align forecasts with manufacturing capacity and inventory levels.
  • Monitor forecast accuracy and recommend adjustments to improve reliability.
• Reporting & Analysis:
  • Generate and distribute regular reports on sales performance, pipeline health, and forecast accuracy.
  • Provide ad-hoc analysis to support strategic decision-making and identify growth opportunities.
• Process Optimization:
  • Identify and implement improvements in sales operations processes, reporting, and forecasting methodologies.
  • Support Sales & Operations Planning (SIOP) initiatives to ensure alignment between demand and supply.
• Cross-Functional Collaboration:
  • Partner with Finance, Supply Chain, and Customer Service teams to ensure accurate order management and fulfillment.

Qualifications

• Education: Bachelor's degree in Business, Supply Chain, Finance, or related field.
• Experience: 2–4 years in Sales Operations, Demand Planning, or Business Analysis within a manufacturing or industrial environment.
• Skills:
  • Proficiency in Salesforce CRM (reporting, dashboards, data management).
  • Strong analytical and forecasting skills with experience in demand planning.
  • Advanced Excel skills; experience with BI tools (Power BI, Tableau).
  • Familiarity with ERP systems (BPCS, SAP, Oracle, or similar).
  • Excellent communication and cross-functional collaboration skills.

Preferred

• Experience with SIOP processes.
• Knowledge of SQL or other data query languages for advanced reporting.
• Understanding of manufacturing workflows and supply chain principles.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.