Sales Support (aftermarket)

Sales Support

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Handle customer enquiries via phone, email, and other channels in a professional and timely manner.

Prepare, issue, and follow up on quotations, proposals, and sales orders.

Liaise with suppliers and vendors for product information, pricing, and lead times.

Support sales representatives with documentation, scheduling, and customer updates.

Maintain accurate records of customer interactions, quotations, and orders in CRM or ERP system.

Order Processing & Administration

Process purchase orders, sales orders, and delivery notes accurately.

Track and update order status for internal teams and customers.

Maintain filing and documentation for audits and compliance.

Customer Service

Act as the first point of contact for customers on routine enquiries and order status.

Provide after-sales support including warranty, service, and spare parts coordination.

Address customer issues promptly, escalating to sales/management where necessary.

Administrative Support

Assist in preparing sales reports, forecasts, and presentations.

Perform general office administration duties as required.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.