Sr. Manager - Sales

Sales Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Sales Manager is responsible for managing the overall sales activities within the organization. This role involves leading a team of sales professionals, developing and implementing sales strategies, and ensuring compliance with industry standards and regulations. The Sales Supervisor conducts regular sales meetings, reviews sales data, and collaborates with other departments to address customer needs and drive continuous improvement. Key responsibilities include managing sales documentation, providing training and development opportunities for staff, and reporting on sales performance to senior management.

Responsibilities

Sales Strategy

• Develop and implement sales strategies to increase revenue
• Maintain & grow market connect with MEP consultants, Original Equipment Manufacturers, Industrial end-clients and contractors
• Analyze market trends and adjust strategies accordingly
• Collaborate with marketing team to create effective sales campaigns
• Monitor competition and make recommendations to stay competitive
• Create and maintain sales reports for management review

Customer Service

• Ensure high level of customer satisfaction by providing excellent service
• Handle customer inquiries and complaints in a timely and professional manner
• Train team on effective customer service techniques
• Monitor customer feedback and make improvements as needed
• Develop and maintain relationships with key clients

Inventory Management

• Provide periodic forecast to planning department to maintain appropriate stock levels
• Analyze sales data to determine inventory needs and make recommendations

Budget Management

• Develop and manage sales budget
• Monitor and control expenses to ensure profitability
• Make budget recommendations to senior management
• Track and report on sales performance against budget
• Identify areas for cost savings and implement strategies to achieve them

Team Management

• Understand team dynamics and effective management practices
• Conflict Resolution: Ability to address conflicts within the team professionally and constructively
• Motivational Skills: Inspire and motivate team members to achieve their best
• Adaptability: Supervisors often encounter changing priorities and unexpected challenges. Being adaptable and flexible is crucial
• Decision Making: Make informed decisions based on organizational goals and guidelines

High Impact Behaviors

• Leadership by Example: Supervisors should model the behavior they expect from their team. This includes demonstrating a strong work ethic, integrity, and commitment to the organization's values
• Team Engagement and Development: Supervisors need to actively engage their team members, recognizing their strengths and providing opportunities for skill development. This also involves offering constructive feedback and fostering a supportive team environment
• Operational Efficiency: Supervisors should strive for continuous improvement in processes, ensuring that the team works efficiently and effectively. This includes setting clear goals, monitoring progress, and adapting strategies as necessary

Qualifications

• A bachelor's degree in mechanical engineering or equivalent professional educational experience in a related field with at least 12 years or equivalent work experience that provides exposure to fundamental theories, principles, and concepts
• Proven sales track record and experience in handling Industrial products
• Proficiency in sales tools and software (e.g., Salesforce, CRM systems)
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to develop and implement sales strategies and plans
• Experience in conducting market research and competitive analysis
• Strong project management skills with the ability to manage multiple projects simultaneously

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.