BDR (VIE Boston)

Business Development Representative (BDR)

Yuma is building a complete orchestration platform that deploys autonomous AI agents dedicated to customer support in e-commerce. We are one of the leaders in this space and we offer one of the most advanced platforms to date, supporting over 150 paying customers. Our agents replicate human capabilities by taking actions and retrieving information from external services as needed.

Our top merchants automate over 80% of their support tickets through Yuma.

Yuma was founded by Guillaume Luccisano, a 3rd time YC founder, and now boasts a team of 20 highly dedicated talents. We are in our 10th consecutive month of double-digit growth and aim to multiply our revenue by 4 in 2026.

We are looking for a dynamic Business Development Representative (BDR) to support our expansion in the United States. This hybrid role combines Business Development strategy with the proactive prospecting typical of Sales Development Representatives (SDRs).

Key Responsibilities:

• Conduct strategic outbound prospecting (cold calls, emails, LinkedIn).
• Generate and qualify new business opportunities to build a strong sales pipeline.
• Schedule and conduct discovery calls to increase the volume of qualified leads.
• Guide prospects throughout the sales cycle, converting them into active users of Yuma AI's solution.
• Collaborate closely with Sales and Marketing teams to refine messaging, understand ideal customer profiles, and improve conversion rates.
• Become an expert on Yuma AI's product and the evolving landscape of AI for customer service.

Profile:

• Being eligible for a VIE contract
• Minimum 2 years of experience in outbound sales, business development, or a similar role.
• Fluent in English (native level).
• Experience in SaaS or B2B sales is a plus.
• Excellent prospecting skills and ability to engage senior decision-makers in meaningful conversations.
• Strong communication, persuasion, and relationship-building skills.
• Initiative-driven, results-oriented, resilient, and motivated to contribute to a small, ambitious, high-growth team.
• Analytical and data-driven approach to sales.
• Comfortable working in a fast-paced, dynamic environment.
• Proven track record of achieving or exceeding sales targets.
• Bonus: bilingual or with experience living in an English-speaking country.