Senior Director, APAC Sales Operations

Senior Director, APAC GTM Operations

Zendesk's mission is to power exceptional service for every person on the planet, and our Go-To-Market (GTM) Operations team sits at the heart of that promise. As Senior Director, APAC GTM Operations, you will turn data into decisions and processes into growth—helping our region hit the numbers and deliver legendary customer experiences.

How you'll make an impact

• Champion business transparency. Drive a weekly operating cadence that gives Sales, Customer Success, and Finance leaders real-time visibility into pipeline, forecast accuracy, and renewal health.
• Run world-class planning. Own annual and quarterly GTM planning—capacity models, segmentation, quotas, and compensation design—aligned with Zendesk's global frameworks.
• Unlock insights with AI & BI. Partner with RevOps and Data teams to embed AI-powered forecasting, Clari/SFDC dashboards, and self-service analytics that surface risks and opportunities early.
• Elevate tooling & process. Translate APAC business requirements into scalable enhancements for Salesforce, Anaplan, CPQ, and our AI-assisted GTM stack.
• Act as a trusted proxy for the Regional Sales Leader. Represent APAC GTM priorities in executive reviews, steering committees, and day-to-day decision-making when the leader is unavailable.
• Lead & grow the team. Inspire a distributed group of sales-ops professionals across Australia, Japan, India, and Singapore—modeling our values to lead with exceptional customer service, deliver the simplest solution, show pride in our work, and care for each other.

What you'll bring

• 10+ years in GTM/Sales Operations within high-growth SaaS, including 5+ years managing multi-country teams.
• Demonstrated experience leveraging AI and large language models (LLMs) in business processes to drive scale and efficiency.
• Demonstrated success owning end-to-end territory & quota design, sales compensation, and forecast governance for >$300 M ARR business.
• Expertise with Salesforce, Clari (or equivalent), Tableau/Looker, and advanced Excel/SQL; Anaplan a plus.
• Strategic mindset balanced with a bias for action—you synthesize complex data into clear choices, then drive execution.
• Executive-level communication skills and a knack for influencing cross-functional partners.
• Passion for coaching diverse talent and fostering an inclusive, psychologically safe culture.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.