Strategic Enterprise Account Executive - Remote Eligible

Strategic Enterprise Account Executive

Zendesk is a leading customer experience software company dedicated to improving how businesses engage with their customers. Our innovative platform helps organizations deliver seamless support and build lasting relationships. Join us to be part of a dynamic team shaping the future of customer service.

Position Overview

As a Strategic Enterprise Account Executive at Zendesk, you will be responsible for driving revenue growth by identifying, developing, and closing new business opportunities within strategic enterprise accounts. There will be a key focus on AI. You will also be responsible for closing new business from a list of prospects. You will build strong, trusted relationships with key stakeholders, understand their challenges, and tailor Zendesk solutions to meet their complex business needs. This is a high-impact role requiring a strategic mindset, deep industry knowledge, and exceptional sales acumen.

Key Responsibilities

• Develop and execute strategic sales plans to achieve or exceed quota within assigned enterprise territories.
• Identify and engage with senior executives and key decision-makers to understand their business objectives and challenges.
• Present, negotiate, and close complex deals that deliver customer value and Zendesk revenue objectives.
• Collaborate cross-functionally with Customer Success, Solutions Engineering, Marketing, and Product teams to drive customer satisfaction and expansion.
• Maintain a robust AI sales pipeline and provide accurate forecasts to management.
• Stay informed on industry trends, competitive landscape, and Zendesk product offerings to position Zendesk as the preferred customer experience solution.
• Represent Zendesk at industry events, conferences, and client meetings to build brand awareness and relationships.

Qualifications

• Bachelor's degree or equivalent experience in Business, Marketing, or related fields. MBA is a plus.
• 7+ years of successful enterprise sales experience, preferably in SaaS or software solutions.
• Proven track record of consistently meeting or exceeding sales targets in complex sales cycles.
• Strong ability to engage and influence C-level executives and foster long-term partnerships.
• Excellent communication, presentation, and negotiation skills.
• Ability to thrive in a fast-paced, collaborative, and customer-centric environment.
• Familiarity with CRM tools (Salesforce preferred) and sales methodologies.

Why Zendesk?

• Opportunity to work with cutting-edge technology shaping customer experiences worldwide.
• Collaborative culture that supports growth and innovation.
• Competitive compensation package with uncapped commission.
• Comprehensive benefits including health, wellness, and professional development programs.