Sales Operations Analyst, Enhanced Market Sales Operations - Remote Eligible

Sales Operations Analyst

At Zillow, we're building a home-buying and selling experience like none that has ever existed. Our mission: to streamline and simplify the process of winning the homes our customers want and selling the homes they have for millions of people across the country! We are a passionate team of talented product managers, program managers, analysts, and operators who are building and launching new products and services at start-up pace. The Enhanced Markets Business Operations team plays a key role in advancing Zillow's mission by building the future of integrated transactions. We are innovative problem solvers who develop scalable solutions, tools, and systems that empower our teams to operate efficiently and effectively, supporting Zillow's broader goal of transforming the real estate experience.

About the Role

As a Sales Operations Analyst, you will support and play a pivotal role in executing the compensation planning and performance agenda for Zillow's Enhanced Markets. This role requires expertise in sales operations, a strong analytical mindset, and the ability to collaborate cross-functionally to deliver scalable solutions and actionable insights that drive revenue growth and operational effectiveness. The ideal candidate will be highly organized and possess strong attention to detail. The focus is on executing, analyzing, and optimizing compensation strategies and performance measures.

Key Responsibilities

• Analyze compensation performance, attainment trends, cost of sales/ROI, and regional performance versus supply and demand to deliver actionable insights to sales leadership and frontline teams.
• Support the administration of variable compensation structures and incentive programs, ensuring data and reporting needed for compensation payouts are accurate and provided to the Sales Finance team.
• Collaborate with Sales Finance, HR, Legal, FP&A, and Sales Leadership to recommend compensation mechanics and performance measures that drive productivity and align with strategic goals.
• Track and report on SPIFFs and incentive program performance, providing recommendations to optimize effectiveness.
• Assist in audits of compensation attainment and process compliance to ensure accuracy and alignment with HR and legal requirements.
• Summarize and share frontline insights using tools like Gong to inform compensation strategy and process improvements.

Who You Are

• 5+ years of experience in Sales Operations, Business Operations, Sales Compensation, or a related field, with a proven track record of delivering results in a high-growth, matrixed environment.
• Strong analytical skills, with proficiency in tools such as Salesforce, Tableau, Excel, and other business intelligence platforms.
• Demonstrated ability to resolve a wide range of issues in creative ways, offering innovative solutions within compensation planning and insights.
• Experience collaborating with cross-functional partners to support compensation processes and deliver insights.
• Excellent communication skills, with the ability to translate data into actionable recommendations for stakeholders.
• Bachelor's degree required; advanced degree preferred.

Get to Know Us

Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing, and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to equity and belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions.